Shipping
We ship to Australian and international addresses.
For orders placed before 12 noon (WST) on business days the team at Wellness Wholesale will endeavour to send out goods the same day.
We endeavour to protect all goods against damage.
We reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to despatch.
Freight Costs
Within Australia, orders under a total of $1,350 inclusive of GST will attract a standard freight charge of $18.95. Orders over a total of $1,350 inclusive of GST will be freighted for FREE via standard delivery. Express Delivery will attract additional charges from the standard delivery fee and is calculated based on the weight of the goods.
For International Orders, delivery is calculated based on the weight of the goods. Two delivery options are currently available, Australia Post - Regular and Australia Post Express. Import duties and taxes will be borne by the purchaser.
Delivery Times
Delivery times vary greatly dependant on destination. Currently, due to volume and COVID restrictions placed on the courier networks throughout Australia, delays are occurring. Potentially, a standard delivery may take up to 2 weeks depending on location within Australia. If you require the fastest possible delivery method, please contact us for up to date information.
Returns
Products may only be returned because they are faulty or damaged in transit to you.
You must open your package from us immediately on receipt to inspect items are correct and accounted for. You need to carefully inspect for any signs of damage at this time. If you received damaged goods from us notification is required immediately.
When receiving goods please make sure that upon arrival you immediately check the Best Before date for each item. We endeavour to supply goods with reasonable Best Before dates and try to ensure that all goods supplied will have more than six months of time prior to the Best Before date on the item. However, should an item(s) be supplied that has less than six months from it's Best Before date, you have one week after the date of the delivery of your order to make contact with us to make arrangements for a replacement. Should contact be made after this one week timeframe, it is at our discretion as to whether replacements will be provided.
In all instances an RGA (Returned Goods Authority) must be issued by us prior to goods return, regardless of reason. Goods returned without an RGA may not be accepted. You will need to contact us to receive a copy of our RGA.
Policy regarding damage request or parts broken in transit to you.
Damaged goods returned will be examined and will be further tested. Warranties will be given for failure of goods when due to a manufacturing defect but not if goods are damaged due to improper handling or use. Replacement will be determined in accordance with the Australian Consumer Law – major & minor failure. Damage or failure as a result of any other cause is not warrantable. Goods returned that are found to have no fault, will be returned to you at your expense.